RETURNS

RETURNS

If goods arrive faulty or damaged, we are so sorry and will offer a full refund, exchange or credit note.
Sadly we cannot take responsibility if your return gets lost on its way to us, or for any import duties and taxes incurred.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Unfortunately, we cannot accept returns on sale items or gift cards. We may not be able to exchange or provide credit for any items returned to us damaged or soiled. 


To start a return, you can contact us at shop@pania.co.nz for address to send
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at shop@pania.co.nz.
If you wish to exchange an item please email us as soon as possible to reserve another item.

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shop@pania.co.nz.